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Accurate and Responsible AI for Productivity
Our platform is optimised to understand the information your customers and teams need,
helping them find it regardless of digital savvy.
Customer Frustration
Problem
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Confusion: Customers are overwhelmed by irrelevant information and struggle to find what they need
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Frustration: Complex customer queries lead to dead ends and frustration
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Accessibility Gaps: Unintentionally excluding marginalised and vulnerable customers
Solution
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Individual customer needs are understood quickly, deflecting 50% of calls away from Customer Services
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Empathetic, build deeper customer connections through empathetic conversations that make non-digital natives feel comfortable online
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Accessible & Ethical AI is a core to our platform to the benefit of everyone - WCAG 2.2 AA certified
Access
Customer Satisfaction Improves
Overwhelmed Customer Service
PatternWise
Access
Problem
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Overload: Routine calls impeding efficiency and inflating cost
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Repetitive Call Overload: Are not identified and root causes not addressed
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Queues: Delays answering frustrates customers and operatives
Solution
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Deflection customer needs are understood quickly, deflecting 50% of calls away from Customer Services
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Single interface provides all information required, speeding resolution by up to 66% and reducing stress
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Patterns of calls identified, enabling root causes to be addressed
Call Deflection Elevated
Inefficient Systems
Problem
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Expensive: Call centre operatives are expensive and challenging to scale efficiently
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Inconsistent: Multiple systems and repositories are near-impossible to manage and prone to misalignment
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Customer Satisfaction: despite efforts customer satisfaction scores show no sign of improving
Solution
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Root causes of problems identified so they can be resolved and not reoccur
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Costs reduced through increased call centre efficiency
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Understanding of customers needs can help identify new products
PatternWise
Less Money Spent - Better Answers
ConnectingYouNow is trusted by
One platform, four powerful solutions
Nexus
Centralised, secure, searchable,
AI hub for an enterprise's data
Access
Empathetic and intuitive user interface that makes it easy for users to navigate and engage
PatternWise
Powerful data insights and analytics capabilities to uncover valuable patterns, trends and correlations
TrustHarness
Responsible and accurate AI
Designed with empathy
The internet is for everyone. Our values are rooted in fairness,
and our product and team live that purpose.
Inclusion
Every decision we make, starts with inclusion at its core. Accessibility is at the heart of everything we do, not an after thought.
CYN Access is WCAG 2.2 AA compliant.
Data Safety
Governments are amongst the most trusted when it comes to protecting data.
We have gained approval through their rigorous protocols to process their citizen's data
Responsible AI
We ensure our AI is not biased and take active steps to ensure that we train using data sets that are outside of what others consider normal.
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