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Unleash the Future

A secure Enterprise AI Hub accessed through an AI Assistant with insights from a comprehensive dashboard —
intuitive tools for intelligent search and data
analysis, all in one groundbreaking platform.

Accurate and Responsible AI for Productivity

Our platform is optimised to understand the information your customers and teams need,
helping them find it regardless of digital savvy.

Customer Frustration

Problem

  • Confusion: Customers are overwhelmed by irrelevant information and struggle to find what they need

 

  • Frustration: Complex customer queries lead to dead ends and frustration

 

  • Accessibility Gaps: Unintentionally excluding marginalised and vulnerable customers

Solution

  • Individual customer needs are understood quickly, deflecting 50% of calls away from Customer Services

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  • Empathetic, build deeper customer connections through empathetic conversations that make non-digital natives feel comfortable online

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  • Accessible & Ethical AI is a core to our platform to the benefit of everyone - WCAG 2.2 AA certified

Access

Customer Satisfaction Improves

Overwhelmed Customer Service

Customer Services struggling to keep on top of the systems

PatternWise

Access

Problem

  • Overload: Routine calls impeding efficiency and inflating cost

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  • Repetitive Call Overload: Are not identified and root causes not addressed

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  • Queues: Delays answering frustrates customers and operatives

Solution

  • Deflection customer needs are understood quickly, deflecting 50% of calls away from Customer Services 

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  • Single interface provides all information required, speeding resolution by up to 66% and reducing stress

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  • Patterns of calls identified, enabling root causes to be addressed

Call Deflection Elevated

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Inefficient Systems

Problem

  • Expensive: Call centre operatives are expensive and challenging to scale efficiently

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  • Inconsistent: Multiple systems and repositories are near-impossible to manage and prone to misalignment

 

  • Customer Satisfaction: despite efforts customer satisfaction scores show no sign of improving

Solution

  • Root causes of problems identified so they can be resolved and not reoccur

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  • Costs reduced through increased call centre efficiency

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  • Understanding of customers needs can help identify new products

graphs showing an overview of search volumes and categorisation

PatternWise

Less Money Spent - Better Answers

ConnectingYouNow is trusted by

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The Alliance's logo
Scottish Government logo
Digital Scotland logo
NHS 24 logo
Logo of the Scottish AI Alliance

One platform, four powerful solutions

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Nexus

CYN Logo

Centralised, secure, searchable,
AI hub for an enterprise's data

CYN Logo

Access

Empathetic and intuitive user interface that makes it easy for users to navigate and engage

CYN Logo

PatternWise

Powerful data insights and analytics capabilities to uncover valuable patterns, trends and correlations

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CYN Logo

TrustHarness

Responsible and accurate AI

Designed with empathy

The internet is for everyone. Our values are rooted in fairness,
and our product and team live that purpose.

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Inclusion
Every decision we make, starts with inclusion at its core. Accessibility is at the heart of everything we do, not an after thought.

CYN Access is WCAG 2.2 AA compliant.
Data Safety
Governments are amongst the most trusted when it comes to protecting data.

We have gained approval through their rigorous protocols to process their citizen's data
Responsible AI
We ensure our AI is not biased and take active steps to ensure that we train using data sets that are outside of what others consider normal.
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