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Accurate and Responsible AI for Customer Service

Our platform is optimised to understand the information your customers need
and to help them find it regardless of digital savvy.

Customer Frustration

Problem

  • Confusion: Customers are overwhelmed by irrelevant information and struggle to find what they need

 

  • Frustration: Complex customer queries lead to dead ends and frustration

 

  • Accessibility Gaps: Unintentionally excluding marginalised and vulnerable customers

Solution

  • Individual customer needs are understood quickly, deflecting 50% of calls away from Customer Services

  • Empathetic, build deeper customer connections through empathetic conversations that make non-digital natives feel comfortable online

  • Accessible & Ethical AI is a core to our platform to the benefit of everyone - WCAG 2.2 AA certified

Access

Customer Satisfaction Improves

Overwhelmed Customer Service

Customer Services struggling to keep on top of the systems

PatternWise

Access

Problem

  • Overload: Routine calls impeding efficiency and inflating cost

  • Repetitive Call Overload: Are not identified and root causes not addressed

  • Queues: Delays answering frustrates customers and operatives

Solution

  • Deflection customer needs are understood quickly, deflecting 50% of calls away from Customer Services 

  • Single interface provides all information required, speeding resolution by up to 66% and reducing stress

  • Patterns of calls identified, enabling root causes to be addressed

Call Deflection Elevated

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Inefficient Systems

Problem

  • Expensive: Call centre operatives are expensive and challenging to scale efficiently

  • Inconsistent: Multiple systems and repositories are near-impossible to manage and prone to misalignment

 

  • Customer Satisfaction: despite efforts customer satisfaction scores show no sign of improving

Solution

  • Root causes of problems identified so they can be resolved and not reoccur

  • Costs reduced through increased call centre efficiency

  • Understanding of customers needs can help identify new products

graphs showing an overview of search volumes and categorisation

PatternWise

Less Money Spent - Better Answers

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