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Silo Technology Knowledge
Unified Through a Control Centre
Our platform is optimised to understand and react
to evolving information within Technology groups.
Service Costs
Problem
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Slow: Multiple systems and team interactions; more time communicating than doing
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Costly: Recurring tickets, labour intensive, multiple human single points of failure
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Escalating: Increasing spend to run the service means less to be invested in changing the organisation
Solution
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Reduced recurring support tickets by 66% with intelligent agents that are always up to date
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Proactively identify and fully resolve issues with predictive analytics
Elevated Service Efficiency
PatternWise
Misaligned Teams
PatternWise
Access
Problem
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Fragemented: Critical Information scattered across multiple systems such as Trello, Jira, Confluence, Sharepoint, ServiceNow...
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Costly: Assumptions made on incomplete data increase likelihood of expensive mistakes
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Slow and Complex: Knowledge transfer between project and support teams slow and complex, impeding organisational agility
Solution
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Increased project delivery speed by over 30% with streamlined processes and proactive issue resolution
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Gain full transparency into project bottlenecks and delays, enabling rapid problem-solving and decision-making
Elevated Service Efficiency
Leadership Information
Problem
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Opaque: Scrambling to piece together information from Project, service, infrastructure and 3rd party information in near impossible to navigate silos
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Inconsistent: Updates coming from multiple sources, inconsistency is guaranteed
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Decision Delays: Multiple personal views of current status, wasting time, with questionable quality
Solution
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Consolidated view helps to reveal risks and issues, highlighting areas of spend wastage
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Knowledge of what is happening on the ground removes wasted effort producing instantly out of date status reports
Access
Risk of Failure Slashed
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