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Silo Technology Knowledge 
 
Unified Through a Control Centre

Our platform is optimised to understand and react
to evolving information within Technology groups.

Service Costs

Problem

  • Slow: Multiple systems and team interactions; more time communicating than doing

 

  • Costly: Recurring tickets, labour intensive, multiple human single points of failure

 

  • Escalating: Increasing spend to run the service means less to be invested in changing the organisation

graphs showing an overview of search volumes and categorisation

Solution

  • Reduced recurring support tickets by 66% with intelligent agents that are always up to date

  • Proactively identify and fully resolve issues with predictive analytics

Elevated Service Efficiency

PatternWise

Misaligned Teams

Two team members pointing in opposite directions

PatternWise

Access

Problem

  • Fragemented: Critical Information scattered across multiple systems such as Trello, Jira, Confluence, Sharepoint, ServiceNow...

  • Costly: Assumptions made on incomplete data increase likelihood of expensive mistakes

  • Slow and Complex: Knowledge transfer between project and support teams slow and complex, impeding organisational agility

Solution

  • Increased project delivery speed by over 30% with streamlined processes and proactive issue resolution 

  • Gain full transparency into project bottlenecks and delays, enabling rapid problem-solving and decision-making

Elevated Service Efficiency

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Leadership Information

Problem

  • Opaque: Scrambling to piece together information from Project, service, infrastructure and 3rd party information in near impossible to navigate silos

  • InconsistentUpdates coming from multiple sources, inconsistency is guaranteed

 

  • Decision Delays: Multiple personal views of current status, wasting time, with questionable quality

Solution

  • Consolidated view helps to reveal risks and issues, highlighting areas of spend wastage

  • Knowledge of what is happening on the ground removes wasted effort producing instantly out of date status reports

Access

Risk of Failure Slashed

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